Refund Policy

1. Merchant of Record

All transactions for WayR coins are processed by our authorized reseller and Merchant of Record, Paddle.com. Paddle manages all payments, billing, invoices, and refund requests directly.

2. Refund Eligibility

Because WayR coins are a digital product delivered immediately upon purchase, all sales are generally considered final. All refund requests are subject to Paddle’s Buyer Terms and Conditions.

Paddle may consider a refund in specific circumstances, such as:

• Confirmed duplicate purchases.
• Technical issues that prevent you from accessing or using the coins as described.
• Statutory rights granted by your local consumer protection laws (e.g., the 14-day right of withdrawal for EU/UK consumers, provided the coins have not been used).

3. Requesting a Refund

To request a refund, you must contact Paddle directly, as they are the merchant of record and make the final determination on all refund requests. You can initiate this process:

• Via your receipt: Click the "View receipt" or "Manage subscription" link in your original transaction confirmation email from Paddle.
• Via Paddle’s Support Portal: Visit paddle.net and select the "Request refund" option.

4. Unused Coins

Unused coins do not expire. However, if you delete your account, any remaining unused coins will be lost and are non-refundable through our service. For refund requests regarding unused credit, please refer to Section 3 above.

5. Contact Us

If you have questions regarding your purchase or technical issues, please contact our support team at support@wayr.com. However, please be aware that all formal refund requests must be handled through Paddle’s official support channels at paddle.net.